Keep your support agent focused on support.
A shopping assistant is steered away from product and order questions toward unrelated coding or repeated expensive generation.
All use casesMake the boundary explicit.
Check purpose at the request and response-delivery boundary, restrict available tools and bound session consumption. Redirect unrelated requests while preserving escalation for ambiguous legitimate support needs.
The assistant continues normal customer work. An out-of-policy response can be withheld at the integrated delivery checkpoint, independently of tool permissions.
Inspect the decision.
Answer a normal product-availability question.
Ready to evaluate
No external action
Select a variation and inspect the local example. This demonstration does not call a model or connect to a business system.
Returning code as text is not executing code. Voice needs a pre-speech checkpoint; a post-call transcript cannot retract speech.
The controls behind the workflow.
Explore the capabilities that compose around this task, rather than treating each step as a separate product.
Related ways to use DriftGate.
Resolve the complaint. Control the refund.
A fictional food-delivery platform uses an assistant to resolve a missing order. A customer requests more than the eligible refund or asks for a different payment destination.
A timed-out refund should not become two refunds.
A payment provider receives a refund request, but the acknowledgement is lost. The agent wants to repeat it.