Separate advice from action
An agent can propose a refund without having unconditional authority to issue it.
FOR CUSTOMER OPERATIONS
Helpful agents.
Accountable actions.
Let agents handle customer work while keeping refunds, discounts, account changes and outbound messages within explicit boundaries.
Talk about this workflowApply the right approval
Evaluate the requester, amount, destination and current policy. Bind approval to the exact request.
Keep the result
Record the governed outcome. When a provider times out, reconcile before another attempt.
ILLUSTRATIVE SCENARIO · NOT A CUSTOMER CASE STUDY
A support agent proposes a refund. A routine request follows its policy; an exception waits for a reviewer. A changed request is evaluated again.
Coding agentsBusiness agentsCloud workloads
One governance modelIDENTITY · POLICY · EVIDENCE
Tools & APIsKnowledge & contextInfrastructure
Shared governance. Independent identities. Explicit boundaries.
DEFINE THE PROOF
Make the boundary
visible.
Demonstrate an allowed action, an approval boundary and a denied action on the intended provider integration.
CAPABILITIES IN THIS WORKFLOW
BUILD WITH INTENTION